Frequently Asked Questions
Everything you need to know about upgrading your culinary workspace.
What is the standard shipping timeframe for large appliances?
Most in-stock professional equipment ships within 3-5 business days. Transit times vary by location, typically arriving within 7-10 business days via our specialized freight partners.
Do you offer professional installation services?
Yes, Phoenix Food Equipment partners with certified technicians nationwide to offer white-glove delivery and professional installation for select ranges, ovens, and refrigeration units.
What is your return policy for home kitchen equipment?
We offer a 30-day return policy on unused items in their original packaging. Please note that high-capacity or custom-ordered appliances may be subject to a restocking fee.
Are your products covered by a manufacturer warranty?
Absolutely. All equipment sold through our store comes with a full manufacturer warranty. We also offer extended protection plans for added peace of mind on your investment.
Do you provide bulk discounts for residential renovations?
We do offer special package pricing for customers purchasing three or more major appliances. Contact our sales team for a custom quote on your home kitchen project.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you build your dream kitchen now and pay over time.